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Customer Commitments
Trippy's Food Corporation
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Clear Terms for Every Booking

Terms of Service

Understand how we handle bookings, payments, cancellations, service standards, and your responsibilities when partnering with Trippy's Food for your events.

Fair Commitments Transparent Charges Clear Expectations
Table of Contents

Acceptance of Terms

Read-first
  • By requesting a quotation, booking services, placing an order, or using this site, you agree to these Terms of Service and any written agreements we share with you.
  • Business customers confirm they are authorized to act on behalf of their organization for bookings, payments, and approvals.
  • Specific contracts, invoices, or proposals may include additional conditions. Where there is a conflict, the signed agreement or confirmed invoice will take precedence.

Services & Offerings

What we provide
  • We provide lechon, catering, food trays, event support, and related services as described in our proposals, menus, or quotations.
  • Availability of menu items, ingredients, equipment, and schedules depends on lead times and current capacity. We will communicate alternatives when needed.
  • Food handling follows our safety and hygiene standards. Certain venues may require additional compliance steps, which we will coordinate with you.

Orders/Bookings & Payments

Deposits & billing
  • Quotations outline scope, inclusions, and validity dates. Acceptance may require written confirmation (email/message) and a booking deposit as indicated on the quote or invoice.
  • Deposits are typically 30% of the total booking unless otherwise stated. Balances are due on or before the delivery/event date, aligned with the invoice.
  • We accept cash, bank transfer, GCash, Maya, and card payments where available. Payment confirms your slot and authorizes us to proceed with preparation and scheduling.
  • Late payments or missing confirmations may affect availability. We reserve the right to adjust delivery times or pause work until payments are settled.

Cancellations, Refunds & Rescheduling

Fair timelines
  • For most orders, cancellations made at least 5 days before the event are eligible for refund of deposits, less any confirmed costs already incurred (e.g., special ingredients, permits).
  • Cancellations within 5 days of the event may reduce or forfeit the deposit to cover committed labor, procurement, and scheduling. We will itemize any deductions where applicable.
  • Rescheduling is subject to availability. We will work with you on new dates and may apply payments already made to the new schedule.
  • Force majeure (e.g., severe weather, government restrictions) will be handled in good faith. We will discuss options such as rescheduling or reasonable cost recovery.

Service Standards & Customer Responsibilities

Working together
  • We prepare and deliver food to agreed times and specifications. Please share venue access details, loading rules, and timelines so our team can set up smoothly.
  • Once handed over or served, you are responsible for proper handling, storage, and serving conditions. Follow food safety guidelines to maintain quality.
  • Provide accurate guest counts, menu selections, and dietary restrictions during confirmation. Late changes may affect pricing, availability, or timing.
  • For on-site catering, ensure sufficient space, tables, power, water access (if needed), and venue permissions for cooking or heating equipment.

Liability & Risk Limits

Balanced protections
  • Our liability is limited to the value of the specific order or booking in question, except where prohibited by law.
  • We are not liable for indirect, incidental, or consequential damages (including lost profits or opportunities) arising from delays, cancellations, or service interruptions beyond our reasonable control.
  • Please inform us of allergies or dietary restrictions in writing. While we apply best practices, cross-contact risks cannot be fully eliminated.

Data & Privacy

Your information
  • We collect and use your information to process inquiries, bookings, payments, and service updates. Details on collection, retention, and rights are in our Privacy Policy.
  • We apply safeguards to protect personal data and only share it with trusted partners as needed to deliver services or comply with legal requirements.

Intellectual Property

Use with permission
  • All branding, menus, recipes, photographs, and content we provide remain the property of Trippy's Food unless explicitly transferred in writing.
  • You may share our materials for your event promotion with proper attribution. Commercial use or redistribution requires our written consent.

Changes to Terms

Staying current
  • We may update these terms to reflect process, legal, or service changes. Material updates will be posted on this page with a revised effective date.
  • For active bookings, we will honor the terms shared at the time of confirmation unless mutually agreed otherwise in writing.

Contact

We are here to help
Business Address
Zone 6, Purok Gemelina, Shepherd's Drive, Bascon St., Dumlog, Talisay City, Cebu, Philippines 6045
Call or Message
0917-633-3353
(032)406-2244
Email
sales@trippysfood.com
Support Hours
Monday to Sunday: 8:00 AM - 8:00 PM

Effective Date

Stay updated

These Terms of Service take effect on November 26, 2025. For questions or clarifications, reach us using the contact details above.